Grundon

Our customers

At Grundon, we take great pride in identifying innovative ideas that set new standards across the wider waste and recycling industry.

We are dedicated to supporting our customers on their sustainability journey, whether that’s through social value projects, engagement programmes or by introducing new waste streams to boost recycling rates.

Download our sustainability report

2023 in numbers

404

education and

engagement

sessions delivered

to customers

59.6%

average

recycling rate

across our customer base

93%

of customers

said they would

recommend

Grundon

Sustainability report

Find out more about our approach to sustainability and how we’re moving to net zero.

2024 Target

Increase the average recycling rate across our customer base by 5% against our 2023 baseline

2024 Commitments

Upgrade customer portal to provide accurate data on carbon and social value initiatives

Collaborate with at least 12 customers a year on projects to enhance social value in our shared communities

Launch an updated Customer Service Charter to ensure we continue meeting customer expectations

Increase the number of customer engagement and education sessions by 10% against our 2023 baseline

Support customers to promote circular economy and moving waste up the waste hierarchy through ongoing innovation

To ensure we deliver excellent customer service by maintaining or improving on our satisfaction score of 93%

Trusted by over 15,000 businesses

“With Grundon, we saw an organisation that wanted to work with us, to challenge us rather than just do what we wanted. They came up with solutions that enabled us to start pushing boundaries, they understood what could be achieved, and have continued to demonstrate new ways of working that exceeded our goals.”

Peter Watts

Rockvolt – a specialist consultancy for stadia, venues and events who work closely with Ascot Racecourse

“We weren’t just looking for a waste company that could save us money, we wanted someone who would work with us throughout the journey to improve our environmental credentials.”

Jamie Grierson

Back of House and Logistics Manager, The Grove, luxury 5 star hotel

“The expert guidance Grundon has given us over the years has been invaluable. With a venue like ours, it’s not just down to price, it’s about service as well and Grundon’s is second to none. We have never been let down and they have always been there for us.”

Lee Howkins

Venue Manager, Silverstone

“Grundon give advice and help solve any waste problems, the fact that they handle all of our waste streams means it is so much simpler for me to manage the contract.”

Steve Sellwood

Facilities Manager, Royal Berkshire NHS Foundation Trust

“This was the first time we had tried to achieve net zero for a large enclosure and Grundon’s aspirations were far greater than ours. It was a real learning curve to see the results that could be achieved.”

Keith Field

Head of Soft Services, Sodexo

“For us, it’s about having the right partnerships and I find that Grundon always does the right thing in making sure we are compliant and giving expert advice rather than just trying to sell us something.”

Bryan Edwards

Professional & Services Warehouse Manager, BRITA UK

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